FAQS

How much notice needs to be given before I move out?

Please visit our website and select the “Move Out” button 5 days before moving out of your unit. Please note that there are no prorated discounts.

What type of documentation do I need to provide in order to rent a space?

We require a government-issued photo ID (example: driver’s license, state ID, or passport).

Do I need to sign a long-term lease?

No, we rent on a month-to-month basis unless the customer requests otherwise.

How do I make a payment?

Online or in person. Cash, Credit Card, or Check.

What forms of payment do you accept?

Cash, checks, money orders, VISA, MasterCard, American Express and Discover.

Do you sell boxes and storage supplies?

No.

How do I know how much storage space I will need?

You can either use our Storage Calculator on our website or call our helpful call center at (850) 995-8021 for assistance.

Are there any items that I am NOT able to store?

Liquids, explosives, flammable liquids, toxic materials and perishables. Please contact us at (850) 995-8021 if you have any questions regarding a specific item.

Does there have to be someone in the office to let me through the security gates?

No. At the time of move-in, you will be given your own security pass code that will allow you access to your unit during facility hours.

How do I set up auto payments?

From the home page, please click on the "Pay Bill" button, and log into your account. If you do not have an online account, you will need to create a new online account. From here you will be able to set up hassle-free automatic payments.

How do I open and close the facility gates?

You four-digit code, with a * in front, and # afterwards. Example: *1234#

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Close Button

To request to move out of your unit(s), please fill out the fields below and click "Request Move Out."

The following page will provide instruction on how to obtain your security deposit refund.

Request Move Out

Thank you for your business with us, we hope to see you again soon! • Management Woodbine Storage (850) 995-8021 Info@WoodbineStorage.com